Terms of service

Terms and Conditions for Niji Essence

Last Updated: July 6, 2026

Welcome to Niji Essence! Please read these Terms and Conditions carefully before using our website and purchasing our products.

1. Acceptance of Terms

By accessing and purchasing from Niji Essence, you agree to these Terms and Conditions, our [Privacy Policy],  [Shipping Policy] and [Returns, Exchanges & Refunds Policy]. If you do not agree, please do not use our site.

2. Products and Ordering

We strive to display our products accurately. However, colors and details may vary slightly.
All orders are subject to availability. We reserve the right to refuse or cancel any order at any time.
Prices are listed in [USD] and are exclusive of taxes unless stated otherwise.

3. Payment

Payments are processed through Shopify’s secure checkout system.
You agree to provide current, complete, and accurate payment information.

4. Shipping and Delivery

4.1 General Shipping Information
Shipping times vary based on location and availability. Shipping costs will be calculated at checkout. We are not responsible for delays caused by customs, carriers, or other factors outside our control.

4.2 Incorrect Shipping Information
If a package is returned to Niji Essence due to an incorrect or incomplete shipping address provided by the customer, or if the customer was not available for delivery, or if the package exceeds the maximum holding time at a pickup location, the customer will be responsible for all redelivery costs. Niji Essence is not liable for packages delivered incorrectly or lost due to inaccurate or incomplete shipping details supplied by the customer. No refunds will be issued for orders with incorrect address information.

4.3 Order Modifications and Cancellations
Once an order has been placed, no edits or cancellations can be made. Niji Essence cannot process any change or cancellation requests through customer support channels.

4.4 Confirmed Deliveries
Niji Essence will not provide refunds, replacements, or credits for orders confirmed as delivered to the address provided at checkout.

4.5 Lost or Stolen Packages
Niji Essence is not responsible for lost or stolen packages that have a confirmed delivery to the address entered at checkout. Upon inquiry, we will confirm delivery details, including the date of delivery, tracking information, and the shipping carrier. It is the customer’s responsibility to ensure that their shipping information is accurate. For concerns regarding delivery, please contact the shipping carrier directly with your tracking number to facilitate the investigation.

4.6 Shipping Delays
We strive to process and ship orders promptly. However, once your package leaves our facility, delays caused by the carrier are beyond our control. We do not offer reimbursements for shipping fees due to carrier delays.

4.7 Out of Stock Items
If an item you ordered is unavailable, we will issue a refund for that item. Due to high order volumes, we may process refunds before notifying you, and the remaining items will still be shipped as scheduled. Thank you for your understanding.

5. Returns and Exchanges

All sales are final. Once an order has been confirmed and processed, we do not accept returns or exchanges.
Please review your order carefully before submitting. If you experience any issues, contact us within 3 days of delivery to ensure proper resolution.

6. Refunds

Refunds are processed according to our [Refund Policy].
Typically, refunds are processed within 5 to 10 business days after we receive and inspect the returned items. However, the exact timing can vary depending on your bank or payment provider, which may take an additional few days for the refund to appear in your account.

7. Intellectual Property

All content, including images, logos, and branding, is owned by Niji Essence or our licensors.
Unauthorized use is prohibited.

8. Limitation of Liability

We are not liable for any damages resulting from the use or inability to use our products or website.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with updated effective dates.

10. Governing Law

These Terms are governed by the laws of the United States.

11. Contact Us

If you have any questions about these Terms, please contact us at:
contact@nijiessence.com

Customer Service Hours: Our team responds to all inquiries within 24 business hours.
Please avoid sending multiple emails regarding the same issue, as this may delay our response. We appreciate your patience and thank you for choosing Niji Essence.