At Niji Essence, we strive to process and deliver your orders as quickly and reliably as possible. Please review our Shipping Policy below for important details about delivery, costs, and procedures.

1. Order Processing and Shipping 

Processing Time: Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays) after payment confirmation.
Shipping Times: Delivery times vary based on your location and the shipping method selected at checkout.
Shipping Costs: Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
Carriers: We use reputable carriers to deliver your orders. Once your package leaves our facility, we are not responsible for delays caused by customs, carriers, weather, or other factors outside our control.

2. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package directly on the carrier's website. Please allow up to 24 hours for tracking information to update after shipment.

3. Incorrect Shipping Information

It is the customer's responsibility to provide accurate and complete shipping information at checkout. If a package is returned to Niji Essence due to an incorrect or incomplete shipping address provided by the customer, or if the customer was not available for delivery, or if the package exceeds the maximum holding time at a pickup location, the customer will be responsible for all redelivery costs.
Niji Essence is not liable for packages delivered incorrectly or lost due to inaccurate or incomplete shipping details supplied by the customer.
No refunds will be issued for orders with incorrect address information.

4. Confirmed Deliveries

Once a package is confirmed as delivered by the carrier to the address provided at checkout, Niji Essence will not provide refunds, replacements, or credits for that order.

5. Lost or Stolen Packages

Niji Essence is not responsible for lost or stolen packages that have a confirmed delivery status to the address entered at checkout.

Upon inquiry, we will confirm delivery details, including:

Date of delivery
Tracking information
Shipping carrier used
It is the customer's responsibility to ensure that their shipping information is accurate. For concerns regarding delivery, please contact the shipping carrier directly with your tracking number to facilitate an investigation.

6. Shipping Delays

We strive to process and ship orders promptly. However, once your package leaves our facility, delays caused by the carrier are beyond our control. We do not offer reimbursements for shipping fees due to carrier delays.

7. Order Modifications and Cancellations

Once an order has been placed, no edits or cancellations can be made. Niji Essence is unable to process any change or cancellation requests through customer support channels.

8. Out of Stock Items

If an item you ordered is unavailable, we will issue a refund for that item. Due to high order volumes, we may process refunds before notifying you. The remaining items in your order will still be shipped as scheduled. Thank you for your understanding.

9. International Shipping

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Delivery times for international orders may vary and are subject to customs clearance procedures.
We are not responsible for delays caused by customs or local postal services.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us:

Niji Essence
Email: contact@nijiessence.com
Customer Service Hours: Our team responds to all inquiries within 24 business hours. Please avoid sending multiple emails regarding the same issue, as this may delay our response. We appreciate your patience and thank you for choosing Niji Essence.