Refund policy

Returns, Exchanges & Refunds Policy for Niji Essence

Last Updated: July 7, 2026

At Niji Essence, we stand behind the quality of our products. Please review our Returns, Exchanges & Refunds Policy carefully before making a purchase.

1. All Sales Are Final

All sales are final. Once an order has been confirmed and processed, we do not accept returns or exchanges.

Please review your order carefully before submitting. We encourage you to double-check your items, quantities, and shipping information at checkout to ensure accuracy.

2. Exceptions (Damaged, Defective, or Incorrect Items)

While all sales are final, we understand that issues can occasionally occur. If you receive a product that is damaged, defective, or incorrect, please contact us within 3 days of delivery to ensure proper resolution.

To report an issue, please email us at contact@nijiessence.com with:

Your order number
A description of the issue
Clear photo(s) of the damaged, defective, or incorrect item
We will review your case and, if approved, may offer a replacement or refund at our discretion.

3. Refund Processing

If a refund is approved (e.g., for out-of-stock items or verified damage claims), refunds are typically processed within 5 to 10 business days after we receive and inspect the returned items or verify the issue.

Please note: The exact timing of the refund appearing in your account can vary depending on your bank or payment provider. It may take an additional few days for the refund to reflect in your account.

4. Out of Stock Items

If an item you ordered is unavailable, we will issue a refund for that item. Due to high order volumes, we may process refunds before notifying you. The remaining items in your order will still be shipped as scheduled.

5. Non-Refundable Items

The following items are not eligible for refunds or replacements:

Items confirmed as delivered to the address provided at checkout
Items returned due to incorrect shipping information provided by the customer
Items lost or stolen after confirmed delivery
Items damaged due to customer use or mishandling

6. Order Modifications and Cancellations

Once an order has been submitted, it cannot be modified or canceled. Niji Essence is unable to process any change or cancellation requests through customer support channels.

7. Chargebacks and Disputes

If you have an issue with your order, please contact us directly at contact@nijiessence.com before filing a chargeback or dispute. We are committed to resolving any concerns fairly and promptly. Unresolved chargebacks may result in your account being suspended or future orders being declined.

8. Contact Us

If you have any questions about our Returns, Exchanges & Refunds Policy, please contact us:

Niji Essence
Email: contact@nijiessence.com
Customer Service Hours: Our team responds to all inquiries within 24 business hours. Please avoid sending multiple emails regarding the same issue, as this may delay our response. We appreciate your patience and thank you for choosing Niji Essence.